Please be specific with how and where you listen (because if the problem is in Portland, but you listen in Houston, our folks in Houston won’t be able to fix your problem, and we DO want to fix your problem), and please be specific with exactly WHAT the problem is and WHEN it happens. If you tell us WHEN it happened, that helps us a LOT.

THANK YOU so much for taking the time to tell us about your problem. In some cases you will get a reply email if we need more information to solve your problem.

Finally, please email us back when the problem is solved, so that we know and can stop trying to fix it.